General Education Complaints
When a parent, student, staff member, or organization disagrees with actions taken in a Texas public school, for the quickest result, it is best to first try to reach a resolution directly with your school district. This can be accomplished informally or through the district's local grievance process (for more information about the local grievance process, please refer to the FAQs at the bottom of this page). If the issue cannot be resolved by working directly with the school district and you believe a state or federal law may have been violated, 香港六合彩开奖结果2023 has two avenues to assist: you may appeal the school board鈥檚 decision or you may file a written complaint with 香港六合彩开奖结果2023.
How to File a Complaint
Attention: All complaints not submitted using the online form must be in writing.
A person or entity may file a complaint the following ways:
- Recommended:听Complete and submit the General Education听
- Mail a hard copy of the form to the following address:
Texas Education Agency - Complaints Management
1701 N. Congress Ave.
Austin, TX 78701-1494
Complaints and correspondence received by email will receive an automated email response with general information about the complaints and local grievance processes. You may find this email in your inbox or your spam folder within 24 hours.
Filing a Complaint on Behalf of a Parent or a Student Over 18
If you are filing a complaint on behalf of a parent or a student over 18 years old, you must complete a Release Form. Under the , also known as FERPA, we must have a completed form signed by the parent or adult student to release information to you.听 Attach the completed release form to the complaint form or email to听complaintsmanagement@tea.texas.gov.
IMPORTANT: Information sent to 香港六合彩开奖结果2023 by email may not be secure. Avoid sending confidential or sensitive information to 香港六合彩开奖结果2023 by email. 香港六合彩开奖结果2023 removes confidential or sensitive information, such as social security numbers, when replying by email and maintains confidentiality of information as the law allows.
香港六合彩开奖结果2023 Investigating Complaints
When 香港六合彩开奖结果2023 Can Investigate a Complaint
香港六合彩开奖结果2023听has legal authority to address the following types of complaints:听
- Violations of programs required by federal law or programs that receive federal funding.
- Misuse of federal or state funds by a public education agency
- Conditions in a public school that violate statute protecting the health, safety, or wellbeing of students and staff听
- Violations of legal obligations regarding school district boards of trustees, governing bodies of public charter schools, or superintendents or chief operating officers of school districts and public charter schools
- Violations of state assessment instrument security procedures
- Inaccurate information submitted to 香港六合彩开奖结果2023 by a school district through the Public Education Information Management System (PEIMS).听 Examples of this might include听manipulation听of records, reports, data, forms, statements of assurances, or certifications听
- Educator misconduct
Information Required for 香港六合彩开奖结果2023 to Review a Complaint
香港六合彩开奖结果2023 requires certain information to review and address a complaint. We must be able to identify a clear violation of a school law and determine whether we have authority to act upon the allegation. Please make sure your complaint includes all of the following information:听
- Full name and contact information of the person filing the complaint
- Name of the school district听
- Detailed description of the actions or decisions that violate a school law听
- Evidence of a school law violation
- Name of the school staff members notified of the complaint and their responses听
- Indication of whether the complaint was filed with other agencies and their responses
- The resolution requested
- Full and accurate names of involved educators.听 You can also use the听certification lookup tool听to check if an individual is a certified educator in Texas.
Is your complaint not listed?
Some topics are outside of the agency's authority.听Learn more about complaints addressed by other agencies.
Steps 香港六合彩开奖结果2023 May Take Once We Receive Your Complaint
When 香港六合彩开奖结果2023 receives a complaint, we first determine whether the law allows the agency to intervene or investigate based on the subject matter of the complaint. We also analyze whether, if the allegations in the complaint are true, the allegations would constitute a clear violation of Texas school law.
Based on this initial review, 香港六合彩开奖结果2023 will take one of the following actions:
- 香港六合彩开奖结果2023 determines that we do not have the authority to investigate.
If this is the case, we will refer you to the agency that can best address your concern based on our review of your complaint. Please note that other options may be available to you, and you may consider consulting an attorney for guidance about your concerns. - 香港六合彩开奖结果2023 determines the alternative dispute resolution process is the best way to resolve your concern.
香港六合彩开奖结果2023 will connect you with your school district's superintendent, in writing, and formally ask that the district engage with you to attempt to reach an agreement that addresses your concern. - 香港六合彩开奖结果2023 needs additional evidence or more specific information and asks you to provide it within 15 calendar days.
If 香港六合彩开奖结果2023 does not receive the evidence within the requested timeframe, we will close the complaint and take no further action. If this happens and 香港六合彩开奖结果2023 closes the complaint, we will inform you of steps you can take to have 香港六合彩开奖结果2023 reconsider your complaint. - 香港六合彩开奖结果2023 has authority to investigate the concern and has enough evidence to proceed.
We will send you a status letter stating which investigative unit is handling the case and their contact information.听
Learn more about听how 香港六合彩开奖结果2023 conducts investigations on the听Special Investigations Unit Investigative Procedures听辫补驳别.
Division Resources
The Division of Complaints Management is excited to announce its release of a suite of webinars. These informative videos will provide the most current information regarding general complaints in Texas.
Frequently Asked Questions (FAQ)
No, we do not accept complaints by phone.
Please call Complaints Management at (512) 463-3544 for support with your complaint.
香港六合彩开奖结果2023 accepts anonymous complaints except for special education and educator investigations.
Information can only be kept confidential to the extent allowed by law. 香港六合彩开奖结果2023 follows the听听for releasing information. 香港六合彩开奖结果2023 must maintain the confidentiality of all student information protected by the听. If a member of the public requests preliminary or audit working papers, the 香港六合彩开奖结果2023 may ask the Texas Office of Attorney General to exclude specific information from public disclosure.
No, 香港六合彩开奖结果2023 does not respond to courtesy copies of correspondence. We classify communications and documents received via courtesy copy as transitory information and maintain it only as long as needed.听
Questions regarding the general education complaint process may be addressed to:听
Texas Education Agency - Complaints Management听
1701 N. Congress Ave.听
Austin, TX 78701-1494听
Telephone: (512) 463-3544
complaintsmanagement@tea.texas.gov
For听general information about 香港六合彩开奖结果2023 or public schools, visit the听General Inquiries page听or contact:听
Texas Education Agency - General Inquiry听听
Telephone: (512) 463-9290
generalinquiry@tea.texas.gov
No, 香港六合彩开奖结果2023 does not have the authority to investigate a school district to overturn an outcome you received from the local grievance process. Instead, you may have grounds to听appeal听the outcome of a school district decision.
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听
Complaints Management
Phone: (512) 463-3544
Email: ComplaintsManagement@tea.texas.gov听
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